Frequently asked questions
How long does delivery take?+
Most bundles arrive within a minute of your payment being confirmed. Occasionally the network takes longer; your order page updates automatically.
Do I need an account?+
No. You can buy as a guest with just your email for the receipt. An account lets you see all your past orders in one place.
How do I pay?+
Through Paystack's secure checkout using Mobile Money (MTN MoMo, Telecel Cash, AirtelTigo Money) or a card, depending on what is enabled.
I paid but haven't received my data.+
Open your order page using the reference on your receipt (track an order). If it shows Processing, the network is still working on it. If it fails, you will be refunded. Still stuck? Contact support with your order reference.
What if my order fails?+
We only mark an order successful once the network confirms delivery. If delivery fails, the order is refunded: reseller wallet purchases are refunded to the wallet immediately; Mobile Money / card payments are refunded through Paystack.
Can I buy for someone else?+
Yes. Enter any Ghana mobile number on the network you selected.
My number was ported to another network.+
Choose the network the number is on now. We show a warning if the prefix looks different, but you can continue.
How do I become a reseller?+
Create an account, verify your email, then apply here. Once approved you get reseller prices and a prepaid wallet.
Can I withdraw my wallet balance?+
Not at the moment. Wallet funds are used to buy data. Contact support if you have a special case.