Refund policy

When you get a refund

• If the network confirms that your bundle could not be delivered, your order is refunded in full.
• Orders marked Successful were confirmed as delivered by the network and are not refundable.
• Data sent to a wrong number entered by the customer cannot be refunded.

How refunds are paid

• Reseller wallet purchases: refunded to the wallet immediately.
• Mobile Money / card payments: refunded through Paystack to the original payment method. Timing depends on Paystack and your provider.

Orders still processing

Occasionally a network is slow to confirm. We check these orders automatically and never resend them in a way that could deliver twice. Contact support with your order reference if an order stays in Processing.